Return & Exchange Policy
At JOXYS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the conditions outlined below.
Return Eligibility
Products may be returned or exchanged within 14 days from the date of delivery, provided that they:
- Are unused and in their original condition.
- Include all original packaging, accessories, manuals, and tags.
- Are accompanied by proof of purchase or order confirmation.
Non-Returnable Items
- Products customized or made specifically for the customer.
- Personal care, hygiene, or beauty products that have been opened.
- Gift cards and digital products.
- Products marked as non-returnable or final sale.
- Items damaged due to misuse or improper handling.
How to Request a Return
To request a return or exchange, please contact JOXYS Customer Support and provide your order number along with the reason for your request. Our team will guide you through the return process.
Inspection & Approval
All returned products are inspected upon arrival. JOXYS reserves the right to refuse returns that do not meet the conditions outlined in this policy.
Refunds
Approved refunds are processed within 5–10 business days after the returned item has been inspected. Refunds are issued using the original payment method unless otherwise required by law.
Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose another product or request a refund where applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact JOXYS Customer Support within 48 hours of delivery so we can resolve the issue as quickly as possible.
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact the JOXYS Customer Support team through our Contact Us page.